Refund policy
Rosados Box® offers a 5 day money-back guarantee or a 2-week exchange on all initial purchases (this excludes items that are perishable, custom-made, engraved, rushed, discounted, upgraded projects, and items on payment/financing plans); upgraded center stone purchases are eligible for an exchange only. You will have 5 days from the time you sign for your package to postmark the package back to us; all items purchased (excluding custom-made, discounted, and items on payment/financing plans) are eligible for a 1-time final exchange within 2 weeks of receiving the item. All items returned must be in new/unused condition with all original documents and packaging. Returned or exchanged items MUST have original tags attached, no exceptions. Prior to sending the package back, you MUST call or email for a Return Authorization number. Once you receive the authorization number, please click follow the instructions right below in section 2 on how to package and the item back. Rosados Box® cannot assume any responsibility for any item not returned in the manner described. We are not responsible for loss or damage of return shipments. Returned items may be subject up to 40% restocking charge. Cancellation requests must be submitted within 24 hours of order placement for standard listed items. Please note, custom projects are not eligible for cancellations. Other restrictions may apply.*
All OPENED (Purrfect Sunday Products), DISCOUNTED, RUSHED, LAYAWAY/FINANCED and/or CUSTOM ORDERS are non-refundable; this includes partial payments. We reserve the right to refuse returned items we deem as not in sellable condition, damaged, altered, or used. New standard orders, excluding custom, that are completed and to be shipped, but are postponed or if shipments are withheld, will have a 2 month window from day of completion to confirm the cancelled order for either an exchange or refund, whichever the item(s) is eligible; anything outside of this time frame is not eligible for an exchange or refund. Any orders that have been shipped but returned back to us due to reasons controlled by the recipient will be subject to additional shipping fees to reship the item. If additional instructions and payment are not provided within 1 month of the item being returned back to us, the order is not eligible for any refunds or exchanges. All rushed projects must be fully funded prior to launch. All store credits must be used within 6 months of credit note date.
Refunds are returned in the manner in which it was received, as long as the provided guidelines above are followed. Refunds are subject to a minimal $17 handling fee, depending on value of the item(s). If we re-sized your ring, there will be a $50 charge. If the item was damaged in anyway, you will be charged for the damages. If the item is returned without its original box, tote, and/or all original documents that were shipped with package, there will be a $25-$50 charge (depending on what was not returned). Other restrictions may apply.*
All OPENED (Purrfect Sunday Products), DISCOUNTED, RUSHED, LAYAWAY/FINANCED and/or CUSTOM ORDERS are non-refundable; this includes partial payments. We reserve the right to refuse returned items we deem as not in sellable condition, damaged, altered, or used. New standard orders, excluding custom, that are completed and to be shipped, but are postponed or if shipments are withheld, will have a 2 month window from day of completion to confirm the cancelled order for either an exchange or refund, whichever the item(s) is eligible; anything outside of this time frame is not eligible for an exchange or refund. Any orders that have been shipped but returned back to us due to reasons controlled by the recipient will be subject to additional shipping fees to reship the item. If additional instructions and payment are not provided within 1 month of the item being returned back to us, the order is not eligible for any refunds or exchanges. All rushed projects must be fully funded prior to launch. All store credits must be used within 6 months of credit note date.
Refunds are returned in the manner in which it was received, as long as the provided guidelines above are followed. Refunds are subject to a minimal $17 handling fee, depending on value of the item(s). If we re-sized your ring, there will be a $50 charge. If the item was damaged in anyway, you will be charged for the damages. If the item is returned without its original box, tote, and/or all original documents that were shipped with package, there will be a $25-$50 charge (depending on what was not returned). Other restrictions may apply.*
